FAQs

Quality

We're big on quality. So big we had to write a whole page about it. Learn more about how we approach quality here.

Sourcing of Coffees/Teas:

We work to find only responsibly, sustainably, and ethically sourced beans and teas. This means we look into the grower and try to get to know them as best we can. We try to avoid corporate owned farms and prefer family owned farms or coops. We tend to order organic and/or rain forest friendly coffees but in order to assure quality, we reserve the right to order the best bean for the job, even if its not certified organic. When it comes to the coffee, we only order specialty grade coffee.

Specialty Grade Coffee

We order only specialty grade coffee, which is the highest rating coffee can get. To be specialty grade the coffee must be almost entirely free of defects and standout in one attribute. You can learn more at the link below: http://www.coffeeresearch.org/coffee/grade.htm

Roasting

Dodger Coffee is small batch roasted by our roasting partner. The beans you order have been roasted with 2-5 days of shipping to assure maximum freshness. We suggest consuming the beans within 2-3 weeks of receiving them for ideal taste.

Subscription

For the Beans, Cold Brew, Teas, and the Hot Cocoa and Mocha Mix. You can subscribe to have the item sent to you regularly. You can set the interval and quantity you'd like to receive. You can also add orders, skip orders, or change delivery address at any time by creating an account. (The little person looking icon in the top right of the site). Subscribing gets you 25% off for every shipment. Choose if you'd like to receive your order every 1, 2 or 3 months. Also, any time you see a discount code promoted, you can apply that code to your next order so you never miss out on savings by subscribing!

You will need to create an account to manage your subscription. Do this by clicking on the little person icon in the top right of the site and be sure to use the same email address that you used if you already placed your initial subscription order.

Market Section

The Market Section of our store is made up of products from 3rd party artists, makers, and small businesses we've chosen to partner with. Our goal is to be able to share with our community great things we find and support art and community businesses. If you want to be a vendor in our market, you can learn more and submit an inquiry here.

You will need to create an account to manage your subscription. Do this by clicking on the little person icon in the top right of the site and be sure to use the same email address that you used if you already placed your initial subscription order.

Shipping

We have negotiated the best rates we can with our carriers. The carriers set the rate at checkout based on what's in your cart. We know for some of you its high. We ship all over the world, build your cart and see what options are available to you based on the weight of the package and where you are shipping to.

Nuts

There are NO nuts in our facility. Some of you noticed that we say there are notes of nut mentioned on the bag in the coffee, that is from naturally occurring tastes in the coffee. In fact we don't add anything to the coffee at all!

Some 3rd party products may be made in facilities that process nuts. Double check product descriptions to be sure. If it doesn't mention nuts, it's allergy safe.

Mug/Microwave

The mugs SHOULD be dishwasher and microwave safe. The original mug is a thick, 14 oz porcelain mug. As always, dishes that are hand washed tend to last longer.

Shirt Sizing

You can find the shirt sizing chart here:https://twitter.com/dodgercoffee/status/923291271908732928

Refrigeration

The Cold Brew should be refrigerated as soon as you get it. Definitely refrigerate after opening to avoid secondary contamination. It is okay if the Cold Brew gets warm during transit to you.

Cold Brew Serving

The Cold Brew is formulated by us Floridians to put in a glass full of ice so we can walk around town and when the ice melts the coffee will still taste good. This means the coffee comes out of the bottle a little stronger than we recommend if you are wanting to drink it straight without ice. Some people prefer that so we're good with those people, others may want to dilute it a bit with water, ice, or cream. There is no wrong way to drink coffee, if you add something to the cold brew and like it, great!

Whole Bean/Ground Bean

When ordering the coffee beans, you can choose to have the beans come to you whole, or pre-ground. Whenever beans are ground, some of the oils start to deteriorate faster. For the best cup of coffee, we suggest ordering whole beans and grinding them yourselves with a "Burr Mill Grinder." We don't sell those today but a search on a site like Amazon for this will get you in the right neighborhood.

Candle Care

Our 20oz candles burn for an average of 130 hours. The burn time is found by keeping wicks trimmed to 1/4in before each burn and only burning for 1-2 hours at a time. Not trimming your wicks will result in less burn time.

Contact/Order Support

Email us at info@dodgercoffeeco.com with your order info and we'll help you out!